Privacy Policy
Last updated:
Introduction
At Zelmaronthol, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zelmaronthol.world or use our interior landscaping services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy applies to visitors and customers in the United Kingdom.
By accessing our website or engaging our services, you consent to the practices described in this policy where consent is the legal basis. We encourage you to read this document carefully to understand our approach to your personal data.
Data Controller
The data controller responsible for your personal data is Zelmaronthol, 259 Munster Rd, London SW6 6BW, United Kingdom. For any data protection enquiries or to exercise your rights, please use the contact details at the end of this policy.
Legal Basis for Processing
We process your personal data only where we have a lawful basis under UK GDPR:
- Contract – to perform our contract with you (orders, services, maintenance).
- Consent – where you have given clear consent (e.g. marketing, non-essential cookies).
- Legitimate interests – to run our business, improve our website and services, and prevent fraud, where this does not override your rights.
- Legal obligation – to comply with UK law (e.g. tax, accounting).
Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.
Information We Collect
Personal Information
When you contact us or request our services, we may collect:
- Name and contact details (email address, phone number, postal address)
- Information about your space and plant preferences for interior landscaping projects
- Communication records including enquiries about bonsai kits and care services
- Billing and payment information for purchases and maintenance plans
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on our site
- Referring website addresses
- Device information and operating system
How We Use Your Information
We use the information we collect for the following purposes:
- To provide interior landscaping consultations and installations
- To process orders for bonsai kits and plant care products
- To schedule and deliver ongoing plant maintenance services
- To respond to your enquiries and provide customer support
- To send service updates and care reminders
- To improve our website and service offerings
- To comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist with our operations (payment processors, delivery services)
- Professional advisers (lawyers, accountants) when necessary
- Authorities when required by law or to protect our rights
All third parties are required to respect the security of your data and handle it in accordance with applicable laws.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
Under the UK GDPR and Data Protection Act 2018, you have the right to:
- Access the personal information we hold about you (subject access)
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information (right to be forgotten)
- Object to processing of your data
- Request restriction of processing
- Data portability (where processing is by automated means and by consent or contract)
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, please contact us using the details provided below. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection: ico.org.uk/make-a-complaint.
International Transfers
We do not routinely transfer your personal data outside the United Kingdom. Where we use service providers that process data outside the UK (e.g. certain cloud or payment services), we ensure appropriate safeguards are in place as required by UK data protection law (e.g. UK adequacy decisions or standard contractual clauses).
Children
Our website and services are not directed at children under 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will delete it promptly.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. For plant care clients, we retain service records to maintain continuity of care for your greenery. Typical retention periods: customer and order data for 7 years for legal/tax purposes; marketing consent and cookie preferences as indicated at collection; enquiry data for up to 2 years unless a longer period is justified.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The "Last updated" date at the top of this page will be revised when changes are made. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Zelmaronthol
259 Munster Rd, London SW6 6BW, United Kingdom
Email: relations@zelmaronthol.world
Phone: +44 20 3982 7261